Thank you for placing your order with Razammataz. We aim to dispatch your order within 3 working days, (Monday - Friday excluding weekends and Bank Holidays). It will be slightly longer where confirmation is needed on personalised items. Please note that our delivery services are subject to the terms and conditions of Royal Mail and our chosen courier service.
Delivery to addresses within the UK will be free of charge. Delivery to Europe, Canada and the USA will be automatically calculated during checkout with various delivery options. Please note that any import duties and taxes will be your responsibility.
Delivery times shown at checkout are estimations based on the times given to us by our carriers, and at times may take up to 7 working days. We will not be liable for any delay or failure to deliver products that may arise from circumstances beyond our reasonable control. You will be responsible for any uncollected items that are returned to us and for any additional re-postage costs as a result of non-collection.
In the unlikely event that your order is lost or damaged in transit please contact us within 14 days of receiving your order. You will be asked to return all items with proof of damage and a written statement. Once satisfied we will rectify the situation as quickly as possible by replacing your items free of charge and proceed with a compensation claim against the courier.
For returns we strongly recommend that you use recorded delivery or obtain proof of posting from your post office. This will assist you in the unlikely event of the goods being lost in transit.
A full refund will also be offered if you have a valid reason for not being satisfied with your order and it is returned and received by us undamaged and unused in its original packaging. Refunds will not be offered on personalised items or goods accidently damaged by yourself. Your order will remain your sole property until it is returned to us.
We take customer satisfaction very seriously and will respond to customer complaints as quickly as we can.
Please return all items to Razammataz, 54 St James Street,
Liverpool L1 0AB