Orders & Delivery Information
Retail Customer Orders
We have temporarily reduced the stock available on our website for our retail customers. We will be posting our retail orders three days a week on Mondays, Wednesdays and Fridays. Please remember that the postal service is not completely back to normal so remember to allow a few days extra to receive your delivery. For the time being we can no longer guarantee 2-3 days delivery. We will continue to review this process and hope to return our services back to normal as soon as possible.
If you are a new customer you will receive a 15% discount off your first order as a welcome gift. Enter code FIRST15 during checkout and the discount will automatically be applied to your order.
Delivery to addresses within the UK will be charged a flat rate of £1.50. Orders up to £10 and over will be free of charge. Delivery to Europe, Canada and the USA will be automatically calculated during checkout with various delivery options. Please note that any import duties and taxes will be your responsibility.
You will always receive a confirmation email when you have placed an order with us. We will send you another email to confirm that your order has been processed and dispatched. We reserve the right to reject orders for a number of reasons which may include delivery to destinations which are considered high risk, or when a payment has been withheld.
Trade Customer Orders
Our trade customers will have full access to all our products on our website. Please note that our suppliers will be working at a reduced capacity due to social distancing restrictions, so fulfillment times will be significantly delayed. Please allow 7-14 days for your order to be processed.
Please feel free to contact us if you require further information on 020 8938 3251 or you can email us at firstname.lastname@example.org.
In the unlikely event that your order is lost or damaged in transit please contact us within 14 days of receiving your order. You will be asked to return all items with proof of damage and a written statement. Once satisfied we will rectify the situation as quickly as possible by replacing your items free of charge and proceed with a compensation claim against the courier.
For returns we strongly recommend that you use recorded delivery or obtain proof of posting from your post office. This will assist you in the unlikely event of the goods being lost in transit.
A full refund will also be offered if you have a valid reason for not being satisfied with your order and it is returned and received by us undamaged and unused in its original packaging. Refunds will not be offered on personalised items or goods accidently damaged by yourself. Your order will remain your sole property until it is returned to us.
We take customer satisfaction very seriously and will respond to customer complaints as quickly as we can.
Please return all items to Razammataz, 54 St James Street,
Liverpool L1 0AB
Thank you for shopping with razammataz.com