Trade Terms & Conditions

Trade Terms & Conditions

All orders you have placed with razammataz.com are subject to you agreeing with our terms and conditions which do not affect your statutory rights. We reserve the right to reject orders for a number of reasons which may include delivery to destinations which are considered high risk, or when a payment has been withheld.  We also reserve the right to not complete an order due to errors we have made in pricing and describing an item.

We only offer trade accounts to relevant resellers who trade online, or from physical shop premises and establishments such as museums, galleries, community clubs, health clubs, etc. We also supply trade accounts to international resellers of the same criteria. Trade applications are extensively reviewed and further information or proof of your trading history may be required.

The information you supply must be true and correct. Purchased products will be resold to the end user with the necessary margin applied to the trade price, in line with our suggested retail price as per our website.

Products are prohibited from being listed on Amazon, Not On The High Street, Ebay, Ebid, or any other 3rd party auction site by resellers. Your account will be automatically disabled with breach of this condition.

Orders & Delivery

Our minimum trade order value is £60.00 with free UK shipping. We will contact you regarding delivery charges if your order weighs more than 5kg. Deliveries to addresses outside the UK mainland will be calculated and quoted on a second order acknowledgement for confirmation. All orders are sent via recorded courier.

Your order will be confirmed by email on receipt of payment. Payments can also be made by cheque or BACS as instructed on invoice if you do not wish to pay online. Orders are accepted on a firm sales basis and goods will remain the property of Razammataz until paid in full or upon cheque clearance.

Orders will be dispatched within 7-14 days of order date or clearance of payment. You will be advised of any delays and will be notified by email when your order has been dispatched. We reserve the right to change our oversees delivery charges as they are calculated at the prevailing rate on the day we acknowledge your order. If changes are made you will be notified for approval.

Returns & refunds

In the unlikely event that your order is lost or damaged in transit please contact us within 14 days of receiving the original packaging and prior to returning. You will be asked to return all items with proof of damage and a written statement. Once satisfied we will rectify the situation as quickly as possible by replacing your items free of charge and proceed with a compensation claim against the courier.

A full refund will be offered if you have a valid reason for not being satisfied with your order. It must be returned and received by us undamaged, unused in its original packaging. Refunds will not be offered on goods accidently damaged by yourself. We take customer satisfaction very seriously and will respond to customer complaints as quickly as we can.