Trade Terms & Conditions
All trade orders placed with razammataz.com are subject to you agreeing with our trade terms & conditions which do not affect your statutory rights. We reserve the right to reject orders for a number of reasons which may include delivery to high risk destinations, or when a payment has been withheld. We also reserve the right to not complete an order due to errors we have made in the pricing and description of an item. We only offer trade accounts to relevant resellers who trade online, or from physical retail premises and establishments such as museums, galleries, community clubs, etc. We also supply trade accounts to international resellers of the same criteria. Trade applications are extensively reviewed, and further information or proof of your trading history may be required.
The minimum value for trade orders is £60.00 with free UK shipping. We will contact you regarding delivery charges if your order weighs more than 5kg. Deliveries to addresses outside of UK mainland will be calculated and quoted on a second order acknowledgement for confirmation. All trade orders are shipped via a recorded courier. Your order will be confirmed by email on receipt of payment. Payments can also be made by cheque or BACS as instructed on your invoice if you do not wish to pay online. Orders are accepted on a firm sales basis, and goods will remain the property of Razammataz until paid in full or upon cheque clearance. Orders will be dispatched 10-14 days of order date or clearance of payment. You will be advised of any delays, and will be notified by email when your order has been dispatched. We reserve the right to change our overseas delivery charges, as they are calculated at the prevailing rate on the day we acknowledge your order. If changes are made we will notify you for approval.
In the unlikely event that your order is lost or damaged in transit, please contact us withing 7 working days of estimated delivery date or of receipt of your order. If damaged, you will be asked to return all items with proof of postage, proof of damage, and a written statement. Once satisfied we will rectify the situation as quickly as possible by reimbursing your postage cost and replacing your items free of charge. We will then proceed with a compensation claim against the courier. A full refund will be offered if you have a valid reason for not being satisfied with your order. All items must be returned and received by us unused and undamaged in its original packaging. Refunds will not be offered on items accidently damaged by yourself. We will not be liable for any damage or loss of goods which may rise as a result of you failing to give us a valid or correct postal address. We will not post any order to P.O. Boxes. We take customer satisfaction very seriously and will respond to customer complaints as quickly as we can.
You can apply for a trade account here. Once your application has been approved you will be advised to Create An Account as a new customer with the same details you used when applying for a trade account. Once registered, your account will be updated within 24 hours, enabling you to buy our products at trade prices. You will be able to buy from our website as a trade customer as long as your account is in good standing.
The products you have purchased will be resold to the end user with the necessary margin applied to the trade price, in line with our suggested retail price as per our website. Our products are prohibited from being sold on Amazon, Not On The High Street, Ebay, Ebid, or any other 3rd party auction site. Your account will be automatically disabled for breach of contract.
Please feel free to contact us via our Contact Us page if you have any queries, comments or suggestions. We will try our utmost to help in any way we can. You can also call us on 020 8938 3251 or email firstname.lastname@example.org.